Hosting agreement
Last update 2025-04-22.
1. General
This user agreement governs the relationship between Hedengren Agency AB (“Hedengren Agency”), organization number 559162-4530, and its customers (“the customer,” “customers”). Its purpose is to safeguard the rights of both the customer and others. The agreement applies to all services from Hedengren Agency offered under the “Hedengren Services” imprint, and is accepted through signature, email, or by payment of the first invoice for the specified service(s). Changes and additions must be made in writing, including via email.
2. Ordering
Orders are placed with Hedengren Agency via email or through a website assigned to Hedengren Services, if such is provided. VAT is added to all prices unless otherwise stated. The service is offered to businesses or legal entities.
2.1. Services
The services offered are defined at the time of ordering. They include, but are not limited to, website hosting, traffic analysis services, email distribution, and more. Please refer to the specific service description for details regarding uptime and relevant commitments.
2.2. Right of withdrawal
The right of withdrawal does not apply, as the service is not offered to private individuals.
3. Contract term and termination
The contract term is specified at the time of ordering and stated on the invoice. Any additional services follow the same contract term. The agreement is automatically renewed for a new term unless terminated in writing, including via email, no later than 30 days before the end of the current period.
3.1. Changes
Hedengren Agency reserves the right to modify the content of its services and product offerings at any time. If the changes are deemed substantial, the customer will be informed. Such changes do not include updates or changes in third-party software. Termination due to such substantial changes is subject to a 30-day notice period, regardless of the remaining contract term.
3.2. Suspension and legal violations
The customer is responsible for complying with Swedish law and accepted standards of conduct. It is prohibited to transmit, store, distribute, or link to any information, data, or material that is illegal under law or regulation. Hedengren Agency has the right to pause or suspend the customer if these terms are not met. The same applies in cases of non-payment. Hedengren Agency will notify the customer of any suspension via email.
3.3. Termination
Termination must be carried out by an authorized signatory or another registered contact person. Upon termination and the end of the contract period, the customer’s data will be deleted and cannot be restored. The customer’s data will remain accessible to them until the end of the contract period.
4. Payment
Payment is made in advance via digital invoice with a 20-day due date, unless otherwise agreed. The customer is responsible for providing the correct payment reference. The customer is obligated to pay for the ordered service until it is terminated.
5. Usage
The customer’s use of the services is governed by a “fair use” policy. If usage negatively impacts others or exceeds allowed resource limits, access may be restricted. In cases of external complaints or harmful actions, such as attempted breaches, the service may be limited or terminated. Restrictions may be applied gradually, ranging from reduced resource access to full suspension or termination of the service.
5.1. Resale
Resale of any available services are prohibited.
6. Personal data
Hedengren Agency processes personal data in accordance with the Swedish Act (2018:218) containing supplementary provisions to the EU General Data Protection Regulation (GDPR). This includes what is commonly referred to as GDPR. See also the privacy policy, which is considered an appendix to this agreement.
7. Compensation, damages, force majeure
Hedengren Agency is only liable for damages caused by its own negligence, and any claims must be submitted within 7 working days. Compensation is based on the extent of the damage and the type of service, but can never exceed the monthly service fee. Indirect damages, such as lost profits or lost data, are not compensated. Damages caused by domain name issues or interruptions from third parties are not compensated.
7.1. Force majeure
Hedengren Agency is exempt from liability if its obligations are hindered or made difficult by circumstances beyond its control, such as strikes, natural disasters, war, pandemics, or similar events. It is also not responsible for unauthorized intrusions by third parties.
7.2. Disputes
Disputes concerning the interpretation or application of this agreement and related legal matters shall be settled by a Swedish court, primarily the Stockholm District Court, under Swedish law, or through another process agreed upon by the parties.